2nd Line IT Support Technician

Location Hope Valley
Discipline: IT Infrastructure, Networks & IT Support
Job type: Permanent
Salary: £28000
Contact name: Mark Kenny

Contact email: mark@vitreustalent.co.uk
Job ref: 32469
Published: 11 days ago

2nd Line IT Support Technician

Salary: Up to £28,000 per annum plus benefits

Location: Hope Valley

Reporting to: Group IT Manager

Role: Permanent Full Time and based onsite 5 days per week

Vitreus Talent is working on behalf of a well established organisation to recruit a 2nd Line IT Support Technician for one of their sites based in the Hope Valley. This is a standalone, onsite role that plays a vital part in ensuring smooth day to day IT operations while being supported by a wider Group IT function.

This is an excellent opportunity for an experienced IT Support Technician who enjoys hands on technical support and wants to be the single person onsite for all IT related issues.

Key Responsibilities:

  • Provide 1st and 2nd line support across a range of hardware, software, and network-related issues.
  • Troubleshoot desktops, laptops, tablets, audio visual equipment, printers, and connectivity issues.
  • Support Microsoft 365 applications including Teams, Outlook, SharePoint, and OneDrive.
  • Administer Active Directory, including user account management and group policies.
  • Maintain and support Windows 10/11 environments, including device imaging and updates.
  • Assist with cloud platform tools such as Intune, Azure AD, and Endpoint Manager.
  • Install and configure new hardware and software as needed.
  • Maintain accurate documentation and contribute to continuous IT service improvements.
  • Occasionally support other sites within the organisation when required.

Ideal Candidate:

  • Proven experience in a similar IT support role, ideally covering both 1st and 2nd line responsibilities.
  • Strong working knowledge of Microsoft technologies including Windows OS, Microsoft 365, Active Directory, and cloud-based tools.
  • Logical problem-solver with a hands-on, proactive approach to issue resolution.
  • Confident working independently while being part of a wider support structure.
  • Excellent communication and prioritisation skills.
  • A full UK driving licence is essential for occasional travel.

Recruitment Process:

You will have an initial call with Vitreus Talent to discuss the role and your motivations for a move within a few working days of your application. From there, your CV will be submitted to our client for shortlisting. The client operates a two-stage interview process, including a technical interview. Upon successful completion of the process, an offer will be made to the selected candidate.

If you are successful you will need to complete a full DBS check as part of the pre-employment screening.

Vitreus Talent is committed to ensuring all candidates receive the best possible experience throughout the recruitment journey. We will keep you updated at every stage in a timely and transparent manner. If you require any reasonable adjustments to support your application, please contact Vitreus Talent directly.